Goods can only be returned by arrangement with ABC Embroidery. All returns must be agreed by ABC Embroidery. and not all returns will be agreed. ABC Embroidery does not have to give a reason for this.  You have 7 working days from the receipt of your order in which to return any item to us. In all cases the items returned must be in their original condition, which includes any packaging and any faulty items must be reported to us immediately.

Once we have received your returned goods and checked them, we will refund your money in full using the same method by which you paid. Please note that it may take 5-10 working days for the refund to show in your account.